Terms of Service
Last updated July 2026 · Affern, Inc.
1. Acceptance of these terms
By installing or using Affern (the “Service”) on your Shopify store, you agree to these Terms of Service on behalf of the business that operates the store. If you do not agree, do not install or use the Service. These terms are between you (the “merchant”) and Affern, Inc.
2. What Affern does
Affern provides first-party affiliate-attribution tracking for creators and a creator-performance dashboard, including tracking links, order attribution, tiering, and a payout export. Attribution outcomes, revenue figures, tiers, and payout amounts are analytical estimates derived from the signals Shopify and your storefront make available; they are provided for reporting convenience and are not accounting, tax, or financial advice. You are responsible for verifying figures before paying creators.
3. Eligibility and your account
You must have an active Shopify store and the authority to bind your business to these terms. You are responsible for the accuracy of the creator, commission, and payout details you enter, and for keeping your dashboard access secure. You agree to use the Service only in compliance with Shopify’s terms and all applicable laws.
4. Billing and free trial
New stores start with a 7-day free trial supporting up to 5 creators. Paid plans are billed through Shopify’s billing system on a recurring basis at the price shown for your selected plan; Shopify — not Affern — processes the charge and governs proration, taxes, and refunds under your Shopify agreement. Your plan sets your creator limit; downgrading keeps existing creators but blocks new ones until you are within the limit. You can change or cancel your plan at any time from Shopify.
5. Acceptable use
You may not use the Service to infringe others’ rights, to track individuals without a lawful basis, to reverse-engineer or disrupt the Service, or to exceed or circumvent your plan’s limits. You are responsible for the creators and campaigns you run through Affern and for honoring the commission arrangements you offer them.
6. Data and privacy
Affern acts as a data processor for the data it handles on your behalf; you remain the data controller. Our handling, retention, and deletion practices — and the GDPR/CCPA rights that apply — are described in our Privacy & data handling page, which forms part of these terms. You are responsible for maintaining any storefront notices or consents your jurisdiction requires.
7. Intellectual property
Affern and its software, design, and brand remain the property of Affern, Inc. Your store data remains yours. You grant Affern a limited licence to process that data solely to provide and support the Service.
8. Disclaimers and limitation of liability
The Service is provided “as is” without warranties of any kind. Affern does not guarantee that attribution or payout figures are complete or error-free, or that the Service will be uninterrupted. To the maximum extent permitted by law, Affern is not liable for indirect or consequential damages, and its total liability is limited to the fees you paid for the Service in the three months before the claim.
9. Termination and uninstall
You may stop using the Service at any time by uninstalling it from your Shopify admin. On uninstall we revoke access and delete your store’s data within 30 days, as described in the Privacy page. We may suspend or terminate access for breach of these terms or misuse of the Service.
10. Changes to these terms
We may update these terms as the Service evolves. Material changes will be reflected here with an updated date; continued use after a change constitutes acceptance.
11. Contact
Questions about these terms can be sent to our contact address. These terms are governed by the laws applicable at Affern, Inc.’s principal place of business, without regard to conflict-of-laws rules.